Hiring an electrician in Melbourne: safety, quotes and certificates

Describe the problem without handling wiring

Identify the room or area and what you noticed. For example, a bathroom light flickers when switched on, a power point has stopped working, or an appliance appears to trip protection equipment. Record whether it happens consistently and whether other rooms are affected.

Do not open switchboards or sockets, test exposed conductors or attempt electrical installation repairs yourself. If there is smoke, sparking, a burning smell or another immediate danger, keep clear and contact emergency services or the relevant electricity service as appropriate.

• Affected light, power point, switch or fixed appliance
• When the issue started and whether it happens repeatedly
• Any symptoms such as unusual sounds, heat or a smell
• Whether access to a switchboard or outdoor area may be required

Check the contractor, not only the individual

Energy Safe Victoria advises people arranging electrical installation work to engage a Registered Electrical Contractor (REC). Ask for the contractor's registration details and check the Energy Safe public register. The contractor should send appropriately licensed electrical workers.

Different tasks require different skills. If work involves air conditioning, switchboard alterations, solar equipment or hardwired appliances, make sure the person can perform the specific installation being discussed. Do not rely on a generic 'electrician' listing as proof.

Ask about Certificates of Electrical Safety

Energy Safe Victoria explains that electrical installation work requires a Certificate of Electrical Safety (COES). Ask the contractor who will provide it and when. Some work is 'prescribed' and requires an independent inspection arranged by the contractor; other work is not.

The document is an important record of the work performed. Keep it alongside your invoice. If there is confusion about the type of certificate, refer to Energy Safe's consumer information rather than guessing based on the size of the job.

Compare quotes and testing requirements

Ask the contractor to distinguish inspection or fault-finding fees from the actual repair. Confirm whether materials, labour, testing, certification and any required inspection are included, and ask how costs change if a fault cannot be identified during the first visit.

For replacement lights or switches, clarify who supplies the fittings and what makes or specifications are assumed. When comparing offers, check that they cover the same scope and that a realistic attendance window is given.

• The initial diagnostic or call-out fee
• Scope of work, parts and testing
• Applicable safety certificate and inspection arrangements
• After-hours surcharge, travel and GST treatment

Prepare access and keep a record

Make the relevant rooms accessible and describe any difficult access or parking arrangements. If you need to turn off a room or appliance for safety, follow appropriate professional or utility guidance rather than handling wiring yourself.

Retain the written quote, change approvals and Certificate of Electrical Safety. If a provider refuses to show credentials or provide required documents, Energy Safe Victoria has advice on reporting the concern.

What to know first

Electrical problems need accurate descriptions and properly qualified work, not DIY troubleshooting. These steps help Victorian customers communicate what they have observed, verify a contractor and understand the documents they should receive.

Before you agree to the job

• Check the Registered Electrical Contractor on Energy Safe's public register.
• Ask what diagnosis, testing, materials and certificate costs are included.
• Confirm whether an independent inspection is required for the proposed work.
• Keep clear of suspected dangerous electrical faults and obtain emergency assistance where necessary.